FAQ & Policies

When can I expect to receive my delivery?
Is KCK Medical large enough to meet my practice needs?
Do you have a minimum order?
What are your shipping policies?
What is KCK Medical Return Policy?
What about backorders?
Do I have to order online?
What if I don’t find the item I need?
Is KCK Medical publicly traded?
What if I have questions that are not answered here?

Q: When can I expect to receive my delivery?
A:Stock items for orders received by 2:00 P.M. will ship the same day from Van Nuys, California. Delivery times vary by location, however you can expect to receive your delivery usually between 2-5 working days.

Q: Is KCK Medical large enough to meet my practice needs?
A:KCK Medical has been in business for over 20 years. We carry over 50,000 products and distribute for all of the major medical product manufacturers.

Q: Do you have a minimum order?
A:KCK Medical places your needs first. If you need even the smallest shipment, we are happy to provide it.

Q: What are your shipping policies?
A:Shipments are directed to your various locations by UPS Ground. Overnight and second day shipments are available for an additional charge.

Q: What is KCK Medical Return Policy?
A:KCK Medical’s Return Policy:

1.	Missing Merchandise, Damaged Shipments and Defective Products
	a.	Please report all missing merchandise to our Customer Service Department within 3 days of receipt of your order. Occasionally, cases separate during shipment; missing items should arrive within 1-2 working days.
	b.	Products damaged in transit should be refused at the time of delivery. UPS will then return the product back to KCK Medical. KCK Medical’s customer service should be notified immediately so that a replacement order can be expedited.
	c.	100% Credit will be given for incorrectly shipped, damaged or defective products. Any notification of missing or damaged products must be made within 3 days of the product delivery. Beyond this time period, all requests will be denied and the invoice must be paid in full.
2.	Return Authorization, Dissatisfaction with Products and Credits
	a.	If a client refuses a shipment and UPS has to return the product(s), KCK Medical will grant a credit for the value of the products only, but not the original freight charges. In addition, KCK Medical will assess a $5.00 Restocking Fee.
	b.	If a client wants to return product(s), please call within 3 days of receipt of the merchandise with the date of purchase, order number, product number and reason for returning the product. The returned products must be unopened and in a salable condition. KCK Medical will then issue a UPS Call Tag(s). The cost of the Call Tag(s) will be subtracted from the total credit given for the returned merchandise. Please note that the costs of Call Tags are the “original freight charge” plus a UPS Surcharge of $5.50.

Q: What about backorders?
A:If your order is placed on backorder, you will receive an e-mail notice with an estimated time of delivery. All backorders will be filled immediately upon receipt from the manufacturer.

Q: Do I have to order online?
A:KCK Medical provides you with many choices to suit your needs. We offer Telephone Sales Representatives,Online Ordering, or Customized Fax order forms.

Q: What if I don’t find the item I need?
A:Simply contact one of our knowledgeable Customer Service Representatives at 1-888-880-1967. We have an extensive sourcing library available to you at all times.

Q: Is KCK Medical publicly traded?
A:KCK Medical is a privately held business. At KCK Medical, we do not focus on our share price, we focus on you.

Q: What if I have questions that are not answered here?
A:Our Customer Service Representatives are available to assist you at all times by calling 1-888-880-1967.